Varachha Co-operative Bank trusts Matrix
Matrix Comsec is the worldwide leader of Telecom and Security solutions delivering cutting-edge, industry specific solutions. Matrix recently provided a communication solution to the Banking Giant – The Varachha Co-operative Bank Ltd. seeking connectivity with its 18 branch offices across the Surat city. The customer required a solution for instant reach with its office employees, reduced communication cost and enhanced productivity. The case details are as follows: –
Challenges:
- Connect 18 Branch Offices across the City for Inter-branch Calling
- Huge Communication Overhead for Branch-to-Branch Calling using PSTN
- Improving Customer Service over a Phone Call
- Manage Multi-location Communication Centrally
Solution:
Head Office: – ETERNITY GE12S with 65+ Extension
Branch Offices: – ETERNITY PE6SP with 15+ Extension
- Connected Branch Offices with Peer-to-Peer IP Telephony
- Bypassed PSTN Toll Charges for Outbound Trunk Calling
- Enhanced Customer Experience using latest Telephony Features
- Web based Management
Results:
- Seamless Communication between 18 Branch Offices
- Reduced Telecommunication Cost by 60%
- Enhanced Customer Experience over Phone
- Convenience Delivered with Plug-n-Play Operations
“Matrix Banking solution helped many Banking Giants in connecting multiple locations and reducing communication cost across the globe. Matrix, with its State-of-the-art solutions, has caught attention of many people worldwide and is continually growing day by day”, added SagarGosalia, Sr. VP Sales & Marketing.
For further information :
Website – www.MatrixTelesol.com